Contact

+44 (0)20 7556 1070

Come Out, Come Out Wherever You Are…

Why is it that Customer Service Directors, or Customer Service Managers, can’t be contacted by customers? Isn’t their job to…

Read more

Optimists Deliver Better Performance

Optimism is defined as being disposed to take a favourable view of events or conditions with the expectation of a…

Read more

Now You See Me, Now You Don’t

Can anyone tell me why a customer at the end of the phone is more important than the customer actually…

Read more

Happy New Year 2019

    “Tomorrow, is the first blank page of a 365 page book.  Write a good one.” – Brad Paisley…

Read more