Contact

+44 (0)20 7556 1070

Eight Ways to Improve Your Emotional Intelligence

There are many different kinds of intelligence, and it’s our job to discover what they are and to integrate them…

Read more

Come Out, Come Out Wherever You Are…

Why is it that Customer Service Directors, or Customer Service Managers, can’t be contacted by customers? Isn’t their job to…

Read more

Optimists Deliver Better Performance

Optimism is defined as being disposed to take a favourable view of events or conditions with the expectation of a…

Read more

Now You See Me, Now You Don’t

Can anyone tell me why a customer at the end of the phone is more important than the customer actually…

Read more