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In our September post “No Man Is an Island” we explored the Emotional Intelligence skill of Relationship Management in a contact centre environment and showed how it seems to increase with age.

In this article we’re going to keep a focus on both EI and contact centres, but we’re shifting perspective from age to gender, and we’re going to consider another – more personal – EI skill: self-awareness.

Self-awareness is the ability to know ourselves – our qualities and limits – and be comfortable in our own skin.

Research to date shows that women outperform men on self-awareness, and our data confirm that this is true also in call centre environments.

But what can we all do to further develop our self-awareness skills?

To discover more, have a look at this Ted talk by Professor Valon Murtezaj: https://www.youtube.com/watch?v=LH12DmOwWRk

 

 

T2 courses explore emotional intelligence techniques that help you thrive at work and at home. 

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