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T2’s messages have been so successful that they have been translated by one international airline into seven languages, including Mandarin…

In customer communication, the pendulum seems to have swung from the written word to the spoken word and back again,…

Nowadays, resolving or reducing complaints is no longer enough. To be truly successful, it’s crucial for companies to turn each…

Complaints, if not handled properly, can easily destroy customers’ trust in your business – in a matter of seconds. Love Your…