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In last week’s post we shed some light on gender preferences in conflict management styles. Today, our focus remains on conflict management, but we’re shifting attention to its link to leisure activities.

Our research in a UK contact centre shows that there seems to be a correlation between domination levels and active hobbies.

But let’s look at the results in more detail: CSRs with active pastimes (i.e. sports, fitness classes, outdoor activities, etc.) tend to score higher on domination than those with social ones (pub quizzes and social drinking, for example).

What’s more, agents with both active and social hobbies seem to be more dominant in a situation of conflict than those with sedentary ones (such as reading, gaming, painting and knitting).

You can’t image how many more facets of your personality your hobbies reveal… Find out in the next few weeks!

Interested in discovering more about conflict management? Drop us a line at


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